Total views : 13570
Relationship between Emotional Intelligence and Job Performance: A Study in Indian Context
Objectives: The aim of this study is to examine the relationship between Emotional Intelligence (EI) and Job Performance among middle-level management in Indian organisations. Methods/Statistical Analysis: The sample for this study includes 685 managers from five different sectors in India (banking, power, health care, IT and advertising). The data was collected with the help of self report measures i.e. DKEIT used to measure EI and JPI used to gauge the job performance of employees. SPSS 23 was used for statistical analysis. Correlation and regression analysis was performed to find the relationship between the dependent and independent variables. The stepwise regression models provide support for the association between EI and job performance. Findings: Employees with high EI are said to have better working relationships with other employees and they reflect higher integrity (Rosete, Ciarrochi, 2005) because they can foster better and positive interactions which thereby lead to better performance (Wong, Law, 2002; Dhani, Sharma, 2016). The results of our study are in line with this and state that employee with high EI are better at team work, punctual, accurate, and more competent as compared to the ones who score low on EI. In accordance with theoretical predictions, EI along with all its components; Emotional Perception, Emotional Appraisal and Emotional Regulation was significantly correlated to all indicators of Job performance, including: Punctuality, competence, accuracy and team work. The present study contributes to a growing body of literature seeking to find the relationship between EI and Job Performance, suggesting EI is one of the best known predictors of job performance. This is one of the first studies where self report measures DKEIT and JPI are used, which makes this study unique. Both of the tools are developed in India which adds value to the study. Application/Improvements: The sample of the study is delimited to middle level management from five service sectors, which is not truly representative of all the employees in the organization and the study can be expanded to the employees of the entire organization and other sectors.
Emotional Intelligence, Indian Context, Job Performance, Middle Level Management.
- Boyatzis RE, Oosten EV. Developing Emotionally Intelligent Organizations. 7th Edition, London: Kogan Page Publishers, 2002.
- Dursun P, Emul M, Gencoz F. A Review of Literature on Emotional Facial Expression and its Nature, New/Yeni Symposium Journal. 2010; 48(3):20715.
- Boyatzis RE, Taylor SN. Developing Emotional Intelligence. Upper Saddle River, N. J.: Pearson Education, 2003.
- Harms PD, Crede M. Remaining Issues in Emotional Intelligence Research: Construct Overlap, Method Artifacts and Lack of Incremental Validity, Industrial and Organizational Psychology: Perspectives on Science and Practice. 2010; 3(2):154–58.
- Coleman A. A Dictionary of Psychology. 3rd Edition. Oxford University Press, 2008.
- Barbey AK, Colom R, Grafman J. Distributed Neural System for Emotional Intelligence Revealed by Lesion Mapping, Social Cognitive and Affective Neuroscience. 2012; 9(3):265–72.
- Goleman D. The Brain and Emotional Intelligence: New Insights, 2011.
- Caruso DR. Emotions and the Ability Model of Emotional Intelligence. Hauppauge, NY: Nova Science Publishers, 2008.
- Martins A, Ramalho N, Morin E. A Comprehensive Meta-Analysis of the Relationship between Emotional Intelligence and Health, Journal of Personality and Individual Differences. 2010; 49(6):554–64.
- Hunt J, Fitzgerald M. The Relationship between Emotional Intelligence and Transformational Leadership: An Investigation and Review of Competing Claims in the Literature, American International Journal of Social Science. 2013; 2(8):30–38.
- Fiori M, Antonakis J. The Ability Model of Emotional Intelligence: Searching for Valid Measures, Personality and Individual Differences. 2011; 50(3):329–34.
- Bradberry T, Su L. Ability-Versus Skill-Based Assessment of Emotional Intelligence. Psicothema. 2003; pp 59–66.
- Salovey P, Grewal D. The Science of Emotional Intelligence; Current Directions in Psychological Science. 2005; 6(1).
- Joseph DL, Jin J, Newman DA, O'Boyle EH. Why Does Self-Reported Emotional Intelligence Predict Job Performance? A Meta-Analytic Investigation of Mixed EI, Journal of Applied Psychology. 2015; 100:298–342.
- Austin EJ. A Reaction Time Study of Responses to Trait and Ability Emotional Intelligence Test Items, Personality and Individual Differences. 2008; 46(3):381–83.
- Kluemper DH. Trait Emotional Intelligence: The Impact of Core-Self Evaluations and Social Desirability, Personality and Individual Differences. 2008; 44(6):1402–12.
- Kokkinos, Constantinos M, Kipritsi, Eirini. The Relationship between Bullying, Victimization, Trait Emotional Intelligence, Self-Efficacy and Empathy among Preadolescents, Social Psychology of Education. 2011; 15(1):41–58.
- Vernon PA, Petrides KV, Bratko D, Schermer JA. A Behavioral Genetic Study of Trait Emotional Intelligence, Emotion. 2008; 8(5):635–42.
- Cherniss C, Goleman D. Bringing Emotional Intelligence to the Workplace, Personality and Individual Differences. 2009; 3:147790.
- Nunnally JC, Bernstein IH. Emotional Intelligence: Issues in Paradigm Building. San Francisco: Jossey Bass, 2010.
- Ko Seon Hee. The Structural Relationship among Service Failure, Service Recovery, Emotional Reaction and Recovery Satisfaction in the Airline Service, Indian Journal of Science and Technology. 2016 July; 9(26). Doi: 10.17485/ijst/2016/v9i26/9727.
- Hemanta Kumar Palo, Jyoti Mohanty, Mihir Narayan Mohanty, Mahesh Chandra. Recognition of Anger, Irritation and Disgust Emotional States based on Similarity Measures, Indian Journal of Science and Technology. 2016 Oct; 9(38). Doi: 10.17485/ijst/2016/v9i38/102971.
- Cherniss C. Social and Emotional Competence in the Workplace. The Handbook of Emotional Intelligence. San Francisco: Jossey-Bass, 2010.
- Berman EM, Bowman JS, West JP, Wart MRV. Motivation: Possible, Probable or Impossible? Human Resource Management in Public Service: Paradoxes, Processes and Problems. California: SAGE Publications, 2010.
- Feddock CA, Hoellein AR, Wilson JF, Caudill TS, Griffith CH. Do PRESSUre and Fatigue Influence Resident Job Performance? Medical Teacher. 2007; 29(5):49597.
- Nasurdin AM, Khuan SL. Organizational Justice as an Antecedent of Job Performance, International Journal of Business. 2007; 9(3):32543.
- Rich BL, LePine JA, Crawford ER. Job Engagement: Antecedents and Effects on Job Performance, Academy of Management Journal. 2010; 53(3):61735.
- Viswesvaran C. Modeling Job Performance: Is there a General Factor? Doctoral Dissertation, University of Iowa, 1993.
- Campbell JP, McCloy RA, Oppler, SH, Sager CE. A Theory of Performance. In: Personnel Selection in Organizations San Francisco, N. Schmitt and W. C. Borman (Eds.), CA: Jossey Bass, 1993, p. 3570.
- Cote S, Miners CTH. Emotional Intelligence, Cognitive Intelligence and Job Performance, Administrative Science Quarterly. 2006; 51(1):12.
- Joseph DL, Newman DA. Emotional Intelligence: An Integrative Meta-Analysis and Cascading Model, Journal of Applied Psychology. 2010; 95(1):54–78.
- Chang Seek Lee, Yeoun Kyung Hwang. Structural Relationship among Social Support, Hope, Stress and Emotional Intelligence of Rural Elementary School Students in Korea: the Mediating Effect of Self-esteem, Indian Journal of Science and Technology. 2016 July; 9(25). Doi: 10.17485/ijst/2016/v9i25/97168.
- Farh CC, Tesluk S. Emotional Intelligence, Teamwork Effectiveness, and Job Performance: The Moderating Role of Job Context, Journal of Applied Psychology. 2012; 124(2):26274.
- Boyel E, Humphery RH, Pollack JM, Hawver, Story PA. The Relation between Emotional Intelligence and Job Performance: A Meta-Analysis, Journal of Organizational Behaviour. 2011; 32:788818.
- Lopes PN, Cote S, Grewal D, Salovey P, Kadis J, Gall M. Evidence that Emotional Intelligence is Related to Job Performance, Interpersonal Facilitation, Affect and Attitudes at Work, and Leadership Potential, Psicothema, 2006; 18:13238.
- Rosete D, Ciarrochi J. Emotional Intelligence and its Relation to Workplace Performance Outcomes to Leadership Effectiveness, Leadership and Organization Development Journal. 2005; 26:38899.
- Jacques ET. The Relationships between Emotional Intelligence and the Academic Performance and Selection of a Major of College Students, 2009. Retrieved July 13. 2010, from PreQuest Database.
- Harris NV. Is Emotional Intelligence the Key to Medical Sales Success? The Relationship between Emotional Intelligence and Sales Performance, 2009. Retrieved from: ProQuest Database.
- Saunders M, Lewis P, Thornhill A. Research Methods for Business Students. 5th Edition. Essex, England: Prentice Hall 2009.
- Deepa R, Krishnaveni R. Development and Validation of an Instrument for Measuring the Emotional Intelligence of Individuals in the Work Environment – In the Indian Context, The International Journal of Educational and Psychological Assessment. 2011 May; 7(2).
- George JM, Brief AP. Motivational Agendas in the Workplace: The Effects Of Feelings on Focus of Attention and Work Motivation, Research in Organizational Behavior. 1996; 18:75109.
- Dhani P, Sharma T. Relationship between Emotional Intelligence and Job Performance. In: New Dimensions for Dynamic Business Practices. Shroff Publishers and Distributors Pvt. Ltd., 2016, p. 28991.
- Law KS, Wong CS, Song LJ. The Construct and Criterion Validity of Emotional Intelligence and its Potential Utility for Management Studies, Journal of Applied Psychology. 2004; 89:483–96. Doi: 10.1037/0021-9010.89.3.483.
- Lopes PN, Brackett MA, Nezlek JB, Schutz A, Sellin, I, Salovey P. Emotional Intelligence and Social Interaction, Personality and Social Psychology Bulletin. 2004; 30:1018–34. Doi: 10.1177/0146167204264762.
- Wong CS, Law KS. The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study, Leadership Quarterly. 2002; 13:243–74. Doi: 10.1016/S1048-9843(02)00099-1.
- Ashkanasy NM, Daus CS. Emotion in the Workplace: The New Challenge for Managers, Academy of Management Executive. 2002; 16:7686.
- Lopes PN, Coˆte´ S, Grewal D, Salovey P, Kadis J, Gall M. Evidence that Emotional Intelligence is Related to Job Performance, Interpersonal Facilitation, Affect and Attitudes at Work, and Leadership Potential, Psicothema. 2006; 18:132–38.
- Brackett MA, Palomera R, Mojsa Kaja J, Reyes MR, Salovy P. Emotion-Regulation Ability, Burnout, and Job Satisfaction among British Secondary-School Teachers, Psychology in the Schools. 2010; 47(4):40617. Retrieved from: http://search.proquest.com/docview/622169747?accountid=14568.
- Cote S, Miners CT. Emotional Intelligence, Cognitive Intelligence, and Job Performance, Administrative Science Quarterly. 2006; 51:128.
- Kerr R, Gavin J, Heaton N, Boyle E. Emotional Intelligence and Leadership Effectiveness, Leadership and Organization Development Journal. 2005; 27(4):26579.
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.