Total views : 105
Modelling the Success Factors of Virtual Team
Objectives: The purpose of the study is to determine the critical success variables of virtual teams and design a model by identifying the interrelationships among the virtual team variables. MICMAC analysis is done to identify the driving and the dependence power. Method/Statistical Analysis: Interpretive Structural Modelling (ISM) is used to identify the relationship among the variables. It is prominent as it identifies the influence of one variable on the other. To obtain a correlation matrix for virtual team variables, questionnaire was sent to 120 employees (working in virtual teams), 96 usable responses were identified. The response rate is 80%. Cron bach alpha related to the questionnaire is 0.76. MIC MAC analysis was conducted to identify the driving power and the dependence power towards virtual team success. Findings: Influence of variables like leadership, organizational culture on team formation, availability of technology, team objective was found. Further, influence of these variables on effective HR policies, support from top management was identified. Sound HR policies have an influence on technology training, communication and building trust. All these variables have an influence on team performance, reduced conflict and work quality. Some variables were further classified as having strong driver power and some as having strong dependency variables. Application: Top management and managers can understand the influence of the certain important variables for virtual team success.
Communication, Conflict, HR Policies, Performance, Team Success, Virtual Teams
- Duarte N, Snyder NT. Mastering Virtual Teams: Strategies, Tools, and Techniques that succeed, Jossey-Bass, San Francisco:Wiley Publishing; 1999.
- Armstrong DL, Cole, P. Managing distances and dif¬ferences in geographically distributed work groups. In: Diversity in Work Teams: Research Paradigms for a Changing Workplace, American Psychological Association, Washington, DC 1995;187–215.
- McMahon, Paul E. Distributed Development : Insights, Challenges and Solutions The Journal of Defense Software Engineering. 2001 Nov; 15(10):1–9.
- Cascio WF. Managing a virtual workplace. The Academy of Management Executive. 2000; 14:81–90.
- Handy C B. Trust and the Virtual Organization. Harvard Business Review. 1995 May; 73 (3):40–50.
- Jarvenpaa SL, Knoll K, Leidner DE. Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems. 1998 Mar; 14(4):29–64.
- Chudoba KM, Wynn E, Lu M, Watson-Manheim, Beth M. How virtual are we? Measuring Virtuality and under¬standing its impact in a global organization. Information Systems Journal. 2005; 15:279–306.
- Martinic, Fertalj, Kalpic D. Methodological framework for Virtual Team Project Management. International Journal of Innovation, Management and Technology. 2012 Dec; 3(6):702–7 9. Lipnack J, Stamps J. Why The Way to Work. Virtual Teams: People Working across Boundaries with Technology. 2nd ed. New York: John Wiley and Sons; 2000; p587–604.
- Piccoli G, Powell A, Ives B. Virtual teams: Team con¬trol structure, work processes, and team effectiveness. Information Technology and People. 2004; 17(4): 359–79.
- Ahuja J. A Study of Virtuality Impact on Team Performance. The IUP Journal of Management Research. 2010 Jul; 9(5):27–56.
- Germain ML, McGuire D. The role of swift trust in virtual teams and implications for human resource development. Advances in Developing Human Resources. 2014 Aug; 16(3):356–70.
- Anderson AH, Mcewan R, Bal J, Carletta J. Virtual team meetings: An analysis of communication and context. Computers in Human Behavior. 2007 Sep 23;2558–80.
- Shen Z, Lyytinen K, Yoo Y. Time and information technol¬ogy in teams: A review of empirical research and future research directions. European Journal of Information Systems. 2014 Jun;1–27.
- Greenberg PS, Greenberg RH, Antonucci YL. Creating and sustaining trust in virtual teams. Business Horizons. 2007; 50(4):325–33.
- Daft R, Lengel R. Organizational information require¬ments, media richness, and structural design. Management Science. 1986; 32(5):554–72.
- Haywood M. Managing virtual teams: Practical techniques for high technology project managers. Boston: Artech House;1998.
- Malhotra A, Majchrzak A. Enabling knowledge cre¬ation in far-flung teams: Best practices for IT support and knowledge sharing. Journal of Knowledge Management. 2004; 8(4): 75–88.
- Boutellier R, Gassman O, Macho H, Roux M. Management of dispersed product development teams: The role of infor¬mation technologies. R and D Management.1998 Dec; 28 (1):13–26.
- Lipnack J, Stamps J. Virtual Teams: Reaching Across Space, Time, and organizational Boundaries, John Wiley and Sons, 1997.
- Poltrock SE, Engelbeck G. Requirements for a virtual collo¬cation environment. Information and Software Technology. 1999; 41(6):331–9.
- Powell A, Piccoli G, Ives B. Virtual teams: a review of current literature and directions for future research. The Database for Advances in Information Systems. 2004; 35:6–36.
- Oertig M, Buergi T. The challenges of managing cross-cultural virtual project teams. Team Performance Management. 2006 May; 12(1-2):23–30.
- Glacel BP. Teamwork’s top ten lead to quality’, The Journal for Quality and Participation.1997; 20(1):12–7.
- Lurey JS, Raisinghani MS. An empirical study of best prac¬tices in virtual teams. Information and Management. 2000 Dec; 38:523–44.
- May A, Carter C. A case study of virtual team working in the European automotive industry. International Journal of Industrial Ergonomics. 2001; 27: 171–86.
- Kirkman BL, Rosen B, Tesluk P E, Gibson C B. The Impact of Team Empowerment on Virtual Team Performance: The Moderating Role of Face-to face Interaction. Academy of Management Journal. 2004; 47:175–92.
- Barki H, Hartwick J. Interpersonal conflict and its manage¬ment in information systems development. MIS Quarterly. 2001 Jun; 25(2):195–228.
- Staples DS, Zhao L. The Effects of Cultural Diversity in Virtual Teams versus Face-to-Face Teams. Group Decision and Negotiation. 2006 Nov; 15(4):389–406.
- Munkvold BE, Zigurs I. Process and technology chal¬lenges in swift-startin g virtual teams. Information and Management. 2007 Feb; 44 (3):287–99.
- Khazanchi D, Zigurs I. Patterns for effective management of virtual projects: Theory and evidence. International Journal of Electronic Collaboration – Special Issue on Collaborative Project Management. 2006 Sep; 2(3):25–49.
- Dennis A, Kinney S. Testing media richness theory in the new media: The effects of cues, feedback and task equivo¬cality. Information Systems Research.1998 Sep; 9:256–74 33. Agarwal A, Shankar R, Tiwari. Modeling Agility of Supply Chain. Industrial Marketing Management. 2007 May; 36(4):443–57.
- Anh NH, Giang PT. An Enhanced MAC-Layer Improving to Support QoS for Multimedia Data in Wireless Networks. Indian Journal of Science and Technology. 2016 May;9(20):1–7.
- Olempia KJ, Pandeeswaran C, Natarajan P. A Survey on Energy Efficient Contention based and Hybrid MAC Protocols for Wireless Sensor Networks. Indian Journal of Science and Technology. 2016 Mar; 9(12):1–10.
- Gandhi A. Critical Success Factors in ERP Implementation and their Interrelationship Using TISM and MICMAC Analysis. Indian Journal of Science and Technology. 2015 Mar; 8(S6):1–13.
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.