Total views : 735
Understanding Employees’ Deviant Behavior
Background/Objectives: This study aims to examine the influence of organizational constraints and employees’ emotional intelligence on deviant behavior and to investigate whether an ethical climate mitigates deviant behavior. Methods/Statistical Analysis: Based on the literature review, this empirical study develops 3 hypotheses and uses a survey and statistical analysis, including simple linear regressions and hierarchical moderated regressions, to test the hypotheses. The total number of samples included 447 Korean workers. Findings: This study found a positive association between organizational constraints and deviant behavior and a negative association between emotional intelligence and deviant behavior. The last finding of this study is that an ethical climate mitigates employees’ deviant behavior. The results of this study help organizations better understand their employees’ negative behavior and how to manage such behavior in the organization. Improvements/Applications: This study is significant in that it investigates, in the same study, both individual-level (emotional intelligence and organizational level (organizational constraints) factors that influence employees’deviant behavior.
Ethical Cimate, Employees’ Deviant Behavior, Emotional Intelligence, Organizational Constraints
- Griffin RW, O’Leary-Kelly AE, Collins JM. Dysfunctional behavior in organizations: Violent and deviant behavior.Elsevier Science/JAI Press; 1998.
- Storms PL, Spector PE. Relationships of organizational frustration with reported behavioural reactions: The moderating effect of locus of control. Journal of Occupational Psychology. 1987 Sep; 60(3):227-34.
- Akinbode GA. Effects of gender and organisational factors on workplace deviant and fraudulent behaviours. Journal of Management and Entrepreneur. 2009; 2(1):53-79.
- Litzky BE, Eddleston KA, Kidder DL. The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors. The Academy of Management Perspectives. 2006 Feb; 20(1):91-103.
- Spector PE. Organizational frustration: A model and review of the literature. Personnel Psychology. 1978 Dec; 31(4):815-29.
- Penny LM, Spector PE. Job stress, incivility, and Counterproductive Work Behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior. 2005 Nov; 26(7):777–96.
- Peters LH, O’Connor EJ. Situational constraints and work outcomes: The influences of a frequently overlooked construct. Academy of Management Review. 1980 July; 5(3):391-7.
- Chen PY, Spector PE. Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of occupational and organizational psychology. 1992 Sep; 65(3):177-84.
- Mayer JS, Salovey YP. What is emotional intelligence, In Salovey, P., Sluyter, D. (Eds.), Emotional Development and Emotional Intelligence: Educational Implications. Basic Books, New York; NY. 1997. p. 3-34.
- Pandey S, Sajjanapu S, Sangwan G. Study on effect of emotional intelligence on conflict resolution style. Indian Journal of Science and Technology. 2015 Mar; 8(S6):71-81.
- Mavroveli S, Petrides KV, Rieffe C, Bakker F. Trait emotional intelligence, psychological well‐being and peer‐rated social competence in adolescence. British Journal of Developmental Psychology. 2007 June; 25(2):263-75.
- Siu AF. Trait emotional intelligence and its relationships with problem behavior in Hong Kong adolescents. Personality and Individual Differences. 2009 Oct; 47(6):553-7.
- Appelbaum SH, Shapiro BT, Molson J. Diagnosis and remedies for deviant workplace behaviors. Journal of American Academy of Business. 2006 Sep; 9(2):14-20.
- Victor B, Cullen JB. The organizational bases of ethical work climates. Administrative science quarterly. 1988 Mar.p. 101-25.
- Spector PE, Jex SM. Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory.Journal of occupational health psychology. 1998 Oct; 3(4):356-67.
- Jung HS, Yoon HH. The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management. 2012 June; 31(2):369-78.
- Wong CS, Law KS. The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly. 2002 June; 13(3):243-74.
- Law KS, Wong CS, Song LJ. The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied Psychology. 2004 June; 89(3):483-96.
- Mayer DM, Kuenzi M, Greenbaum R. Laying an ethical foundation: Ethical practices, ethical climate, and unethical behavior. In annual meeting of the Academy of Management, Montreal, Canada; 2010.
- Aguinis H, Gottfredson RK, Wright TA. Best‐practice recommendations for estimating interaction effects using meta‐analysis. Journal of Organizational Behavior. 2011 Nov; 32(8):1033-43.
- Ghorbanshiroudi S, Khalatbari J, Salehi M, Bahari S, Keikhayfarzaneh MM. The relationship between emotional intelligence and life satisfaction and determining their communication skill test effectiveness. Indian Journal of Science and Technology. 2011 Nov; 4(11):1560-4.
- Goleman D. Working with Emotional Intelligence, Bantam books. New York; 1998.
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.