Indian Journal of Science and Technology

Abstract

Objectives: The purpose of this study is to examine the impact of interpersonal relationships (i.e. respect and felt trust) on work engagement among employees from the manufacturing sector in Jordan represented by a critical Oil and energy supply company; Al-Manaseer Group in Jordan. The study attempts to uncover the impact of procedural justice on employees’ work engagement. Methods/Statistical Analysis: Data collected from 181 respondents were analyzed using SEM/Amos for data analysis, conformity factor analysis, path analysis, regressions and correlations. Findings: Results indicated that respect that employees receive from their managers and employees’ felt trust positively affected their work engagement. Both mediated the relationship between procedural justice and work engagement and felt trust mediated the relationship between respect that employees receive from direct manager/supervisor and job engagement. The results also revealed that procedural justice has a positive effect on perceived respect from their direct manager/supervisor, withan also positive effect on employees’ felt trust. Application/Improvements: Empirical study serves manufacturing organizations and hence its findings may provide a better understanding of the impact of respect, trust and justice on employees’ work engagement. Thus, effective interpersonal relationships may further predict significant organizational consequences that require further research and analysis.

Keywords: Felt Trust, Procedural Justice, Respect, Work Engagement