Indian Journal of Science and Technology

Abstract

Quality of services provided by an organization is a product of skill, motivation and job satisfaction levels of its personnel. Healthcare organisation being high on manpower requirements need to maintain high job satisfaction among employees by controlling the factor affecting the same. Objective of this study is to find the job satisfaction levels in a non-profit making teaching hospital and further trying to assess the possible variation in job satisfaction. Methods and Material: Study was conducted on all the personnel working at the medical college including all doctors, nurses, paramedics and non-medicos (class III and above). Respondents were ensured of the confidentiality of their response and in all 621 personnel responded and filled the questionnaire. Statistical Analysis: was done using SPSS v20. Combination of non-parametric and parametric tests was used like mean, percentages, t-test and ANOVA analysis dividing the study groups into demographic profiles and various categories of personnel like Doctors, Nurses, Paramedics and Non-Medics. Results: Showed variation in job satisfaction for different facets and significant differences in perceived job satisfaction for gender, regular/contractual personnel and professional groups. Discussion: Government medical colleges need to work to improve the operating condition of and communication within the organisation to improve the satisfaction levels of the staff members. At state level, Government needs to innovate policies on performance based pay, promotions and contingent rewards. Personnel of various categories have different job satisfaction for different facets, which need to be addressed by the organisation especially in case of nurses.
Keywords: Healthcare, Job Satisfaction, Public sector