Indian Journal of Science and Technology

Abstract

Enterprise solutions provide a centralized framework for all data and processes of an organization. It integrates all aspects of a business from planning to inventory control, manufacturing, sales, marketing, finance, customer service and human resources. A significant part of our service portfolio is our customized ERP solutions. The SAP business and MS dynamics NAV services provided by us include: software licensing, data migration, implementation, support, consultancy and training. We deploy resources on integrated teams that work with our clients to undertake complex enterprise transformation efforts. Selection of the three organizations is based on the need to collect detailed data about the ERP implementation process in each organization. In all the three industries, questionnaires were sent to 600 end-users. A total of 202 questionnaires taken for analysis have shown that the first three dominant success factors of TI infotech, BPCL and ITTI are related to the quality dimensions, suggesting that the success of implementing ERP system is largely determined by the quality dimensions. Thus the technological newness was the most important factor in determining the quality of the system.
Keywords: ERP success model, DeLone and McLean model, high-tech firms.