Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Stitch and Turn will not be liable to accept the merchandise. In such cases, the customer will have to write in to [email protected] and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
ALL couriers of this nature will be borne by the customer themselves. Stitch and Turn will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Stitch and Turn will only bear the expenses of the transaction after the repair of the merchandise.
COLOR VARIATIONS / WEAR & TEAR
Leather : Reproduction of colours is as accurate as possible, although please note, colours available at the stores may vary slightly from what is displayed on your monitor.
PU : Reproduction of colours is as accurate as possible, although please note, colours available at the stores may vary slightly from what is displayed on your monitor.
Leather AND PU : hairline cracks might be visible over time due to general use . These are not defects but enhance the look and feel of our products over time.
Fabric : Some products have digital printing on fabric on which slight variation might occur in different parts or patches. This is a general property of the fabric which cannot be controlled.
Powder Coating : Some products in our range would have the use of powder coating on them , Powder coated products are susceptible to scratches and chipping over time. These products are not meant for heavy use.
Hardware Colour : Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.
Defects and Scratches : All Stitch and Turn products are hand crafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
Scratches and Marks: Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.
NOTE: Colour variation cannot be subject to rejection of goods or merchandise.
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