• P-ISSN 0974-6846 E-ISSN 0974-5645

Indian Journal of Science and Technology


Indian Journal of Science and Technology

Year: 2020, Volume: 13, Issue: 9, Pages: 1015-1026

Original Article

A Conceptual Model to Resolve Frustration of Employees in the SMEs of Bangladesh


Objectives: This study aims to design and develop the conceptual model to deal with employees’ frustration in the SMEs of Bangladesh and to resolve those. Researchers target is to find the reasons, layers, and resolving techniques of employees’ frustration in the SMEs of Bangladesh.

Methods/analysis: Qualitative content analysis with multiple case studies and focused group studies has been applied in this study following Yin and Andalib to collect and analyze data. NVIVO tool and soft systems technique has been applied to analyze collected data.

 Findings: The study mainly observes and analyzes employees’ mental state of five SMEs of Bangladesh to understand and find out the reasons’ and layers of employees’ frustration. Researchers have also found the resolving techniques by detailed analysis and designed a conceptual model by introducing employees’ rights in the model. From previous scholars’ works employees’ frustration reasons, its categories, behavioral pattern of the employees’ when frustrated, differences between threat and conflict have been found and discussed. From qualitative multiple case studies of five SMEs and focused group discussion among twenty employees, three major themes are identified, which are employees’ need, barriers creating frustration, and layers of employees’ frustration. Later, while developing the conceptual model employee rights’ got introduced and resolving techniques have been added as per employees’ suggestions from the focused group discussion.

Novelty/improvement: The novelty and originality of this research lies in its methods of analyzing especially in the qualitative method, where both multiple case studies and focused group discussion have been parts since that SMEs should be brought under qualitative research more to gain more deeper understanding and insight. Moreover, Andalib mentioned in 2018 that the inclusion of component ‘employees’ rights’ in the conceptual model to resolve frustration has been an importantly novel addition.

Keywords: Conceptual Model, SME Cases, Focused Group Discussion, Layers of Frustration, Resolving Techniques.


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