Assessing user satisfaction with the MAKKEN system in Shaqra University: A structural equation m odelling analysis

Raed Shujaa Alotaibi; Asim Seedahmed Ali Osman  lowast

doi:10.17485/IJST/v13i18.467

Article

Assessing user satisfaction with the MAKKEN system in Shaqra University: A structural equation m odelling analysis

VIEWS 1298
PDF 281

Indian Journal of Science and Technology

DOI: 10.17485/IJST/v13i18.467

Year: 2020, Volume: 13, Issue: 18, Pages: 1830-1839

Original Article

Assessing user satisfaction with the MAKKEN system in Shaqra University: A structural equation m odelling analysis

Raed Shujaa Alotaibi¹ , Asim Seedahmed Ali Osman^2∗

1 Shaqra Community College, Shaqra University, Kingdom of Saudi Arabia
2 College of Computing and Information Technology, Shaqra University, Kingdom of Saudi Arabia

∗Corresponding author:
Asim Seedahmed Ali Osman
College of Computing and Information Technology, Shaqra University, Kingdom of Saudi Arabia Email: [email protected]
Email: [email protected]

Received Date:01 March 2020, Accepted Date:17 May 2020, Published Date:17 June 2020

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Background/Objectives: In Saudi Arabia, most organizations are rushing to adopt new technologies of digital transformation to achieve Saudi Vision 2030. Shaqra University has, therefore, adopted a new system, the Makken system, which allows users to conduct transactions such as printing salary details and helping managers to manage their employees and other faculty members. This study aimed to assess the factors that impact on users' satisfaction with the Makken system in Shaqra University. Method: A questionnaire was distributed among administrative employees and faculty members in Shaqra University to assess users' satisfaction with the Makken system based on the following factors: Information quality (IQ), System quality (SQ) and Service quality (SV). In this study, the snowballing selection technique is used among 122 staff members (academic and administrative) who are working in the Shaqra University from both the male and female sections. The structural Equation Model (SEM) was employed to analyse the data via maximum Likelihood operation. This was done by calculating each pathway for significance and also by estimating the strength of each path in terms of the obtained Beta value (β). Findings: Structural equation model (SEM) analysis was used in this study and the results revealed that Information quality, System quality and Service quality had positive impacts on user satisfaction with the Makken system. It was also found that most users were satisfied, but not completely satisfied, with the Makken system in Shaqra University.

Keywords: Makken system; Shaqra University; SEM; User Satisfaction; Information System

References

Oliver RL. Satisfaction: A behavioral perspective on the consumer. Armonk. 2010.
M.S CR, R T, J T, H N. An Empirical Study of Library Customer Satisfaction (LcS) Model at Malaysian University Libraries”. World Applied Sciences Journal. 2013;23:47–52. doi: 10.5829/idosi.wasj.2013.23.eemcge.2209
Osman ASA, Khan F. Novel Methodology for Arbitration of Talented Students using an Electronic System: A Higher Education Perspective. International Journal of Emerging Technologies in Learning. 2019;14(21):250–257. doi: 10.3991/ijet.v14i21.10916
Liaw SS. Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system. Computers & Education. 2008;51(2):864–873. doi: 10.1016/j.compedu.2007.09.005
Al-Samarraie H, Teng BK, Alzahrani AI, Alalwan N. E-learning continuance satisfaction in higher education: a unified perspective from instructors and students. Studies in Higher Education. 2018;43(11):2003–2019. doi: 10.1080/03075079.2017.1298088
Rowley J. An analysis of the e-service literature: towards a research agenda. Internet Research. 2006;16(3):339–359. doi: 10.1108/10662240610673736
Ranganathan C. Perception and Expectation of the Users of Bharathidasan University Library: A Study”. Journal of Advances in Library and Information Science. 2012;1(3):119–124. Available from: http://hdl.handle.net/123456789/8900
Lu J. Measuring cost/benefits of e-business applications and customer satisfaction. In: Proceedings of the 2nd International Web Conference. (pp. 139-186) 2001.
Liaw SS, Huang HM, Chen GD. An activity-theoretical approach to investigate learners’ factors toward e-learning systems. Computers in Human Behavior. 2007;23:1906–1920. doi: 10.1016/j.chb.2006.02.002
Ragab AHM, Noaman AY, Madbouly AI, Khedra AM, Fayoumi AG. Essam: An Assessment Model For Evaluating Students Satisfaction In E-Learning Environments, Proceedings Of Socioint 2018. In: 5th International Conference On Education, Social Sciences And Humanities. International Organization Center of Academic Research. 4.
Serban D, Gruiescu M, Mitrut C. Quantitative Study on Students Satisfaction Concerning Private Economics Universities in Romania. Procedia - Social and Behavioral Sciences. 2013;83:723–728. doi: 10.1016/j.sbspro.2013.06.136
Xiao J, Wilkins S. The effects of lecturer commitment on student perceptions of teaching quality and student satisfaction in Chinese higher education. Journal of Higher Education Policy and Management. 2015;37(1):98–110. doi: 10.1080/1360080x.2014.992092
Xu D, Huang WW, Wang H, Heales J. Enhancing e-learning effectiveness using an intelligent agent-supported personalized virtual learning environment: An empirical investigation. Information & Management. 2014;51(4):430–440. doi: 10.1016/j.im.2014.02.009
Stefanovic D, Marjanovic U, Delić M, Culibrk D, Lalic B. Assessing the success of e-government systems: An employee perspective. Information & Management. 2016;53:717–726. doi: 10.1016/j.im.2016.02.007
Mezbah-Ul-Islam, Gausulhoq KM. Information needs and information seeking behavior of teachers in the faculty of arts. Dhaka University Studies. 2005. Available from: https://digitalcommons.unl.edu/libphilprac/227
Wang YS. Assessment of learner satisfaction with asynchronous electronic learning systems. Information & Management. 2003;41(1):75–86. doi: 10.1016/s0378-7206(03)00028-4
Doll WJ, Torkzadeh G. The Measurement of End-User Computing Satisfaction: Theoretical and Methodological Issues. MIS Quarterly. 1991;15(1):5–10. doi: 10.2307/249429
Doll WJ, Xia W, Torkzadeh G. A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument. MIS Quarterly. 1994;18(4):453–461. doi: 10.2307/249524
Zhang D, Zhou L, Briggs RO, Nunamaker JF. Instructional video in e-learning: Assessing the impact of interactive video on learning effectiveness. Information & Management. 2006;43(1):15–27. doi: 10.1016/j.im.2005.01.004
DeLone WH, McLean ER. Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model. International Journal of Electronic Commerce. 2004;9(1):31–47. doi: 10.1080/10864415.2004.11044317
Swan K. Virtual interaction: Design factors affecting student satisfaction and perceived learning in asynchronous online courses. Distance Education. 2001;22(2):306–331. doi: 10.1080/0158791010220208
Delone WH, Mclean ER. Information Systems Success Revisited. In: Proceedings of the 35th Hawaii International Conference on System Sciences (HICSS). (pp. 238-249) 2002.
DeLone WH, McLean ER. Information Systems Success: The Quest for the Dependent Variable. Information Systems Research. 1992;3(1):60–95. doi: 10.1287/isre.3.1.60
Pitt LF, Watson RT, Kavan CB. Service Quality: A Measure of Information Systems Effectiveness. MIS Quarterly. 1995;19(2):173–187. doi: 10.2307/249687
Seddon P, Kiew MY. A Partial Test and Development of Delone and Mclean's Model of IS Success. Australasian Journal of Information Systems. 1996;4(1):90–109. doi: 10.3127/ajis.v4i1.379
Seddon PB. A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research. 1997;8(3):240–253. doi: 10.1287/isre.8.3.240
Alharbi S, Drew S. Using the Technology Acceptance Model in Understanding Academics’ Behavioural Intention to Use Learning Management Systems. International Journal of Advanced Computer Science and Applications. 2014;5(1):143–155. doi: 10.14569/ijacsa.2014.050120
Aldraehim M. Cultural impact on e‐service use in Saudi Arabia. thesis

Copyright

© 2020 Alotaibi, Osman. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Published By Indian Society for Education and Environment (iSee)