• P-ISSN 0974-6846 E-ISSN 0974-5645

Indian Journal of Science and Technology


Indian Journal of Science and Technology

Year: 2016, Volume: 9, Issue: 34, Pages: 1-15

Original Article

Factors Influencing Intention to use E-Government Services among Iran Citizens


Objectives: Electronic governmentis the way the Governmentworks and tries to get better interactions with people and businesses with better access, connectivity, providing better systems and services. Methods/Analysis: The research under taken utilizes quantitative method of data collection for key data. In this research, the population is the citizens in Iran and the unit of analysis is the citizens who worked in some organization in Iran. Data is analyzed by SPSS software (Multiple Regression Analysis). 250 questionnaires were randomly distributed to the society. The questionnaire papers are assigned was given in 5 main cities of Iran, which was Tehran, Isfahan, Shiraz, Tabriz, Mashhad. 118 questionnaire papers were removed; these are those who do not complete the questionnaires properly and completely. Finally, 132 questionnaire papers were collected properly. Findings: According to the findings from this research, the government must emphasize the social issue about how to socialize the service in e-government. Government should be proactive in building the awareness of citizen rather than concentrating on the technical issue because without the awareness and adoption of citizens, the technology used is just a waste of budget. The nature of the globalization process affects countries in order to reduce costs and increase revenue per advent of electronic government. Results are mixed indirect rather than have the same meaning as compared with direct outputs. This research can help governments collect data about factors which have an effect on Iran citizen’s intention to use electronic government services. It will help the government to find out the most important areas that need to be considered. Finally, the most important outcome expected from this study is to increase citizens’ acceptance of Electronic government in the future. Novelty/Improvement: Identify the most important factors that have an effect on citizens of Iran intention to make use of electronic government service.
Keywords: E-government, E-government Structure, E-Government in Iran Citizens, Feasibility of e-Government Establishment in Iran, Necessity of Electronic Government 


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