Indian Journal of Science and Technology

Abstract

Objective: This study was conducted to develop an interoperable digital identification system (IIDS) to help the local government units modernize and streamline its client service delivery. Methods/Analysis: Quantitative methods, such as guided interview and evaluation questionnaires, were used for the data collection, and adopted the Princeton Project Management Methodology (PPMM) throughout the IIDS software development process. Findings: The municipalities of Nabua and Bula, Camarines Sur, Philippines have no official identification system, thus, led to inefficient service delivery and identity management. To address these issues, IIDS include core features, such as ID Application, Data Management, ID Generation module, and integration with other e-governance systems to assist human resource officers to fast-track identity management through harmonization with other related e-Government modules. Also, the addition of the Report Generation and Data Analytics modules provided valuable demographic information and vital statistics for analysis to improve the municipalities’ decision-making strategies. Based on the evaluation results, the overall Likert score of 4.79 shows that respondents' perception of the system is “strongly agree” based on ISO 9126 software quality metrics in terms of functionality, reliability, usability, efficiency, portability, and maintainability. Novelty/ Importance: Conclusively, the provision of IIDS from a municipal government level resulted to the implementation of an interoperable ID solution endorsed by an ordinance, as it relates to efficient citizen services and governance.

Keywords: e-Governance, Interoperability, Information and Communications Technology (ICT), Local Government Unit, Local ID System