• P-ISSN 0974-6846 E-ISSN 0974-5645

Indian Journal of Science and Technology


Indian Journal of Science and Technology

Year: 2019, Volume: 12, Issue: 18, Pages: 1-11

Original Article

Process Mapping and Rating of Banking Activity from Knowledge Management Perspective


Background/Objectives: The knowledge management is a continuous process and to accomplish knowledge management activities organizations should practice knowledge management process for organizational growth successfully. Methods/Statistical Analysis: Process mapping of one of identified banking services which is Account Deposit offered on daily basis in commercial banks in Pakistan is done and rating Account Deposit activity for knowledge management standings by using rephrased measurements of Bohn’s Eight-Scale Stages is also done in this research. Top five banks of Pakistan are selected for this study. Account Deposit process is mapped and analysed through thematic research approach. Findings: The findings reveal a strong link between knowledge management practices with the age, network and income of the banking sector of Pakistan. This study concludes that activities in banking sector can be performed more efficiently by including knowledge management process.

Keywords: Banking Sector of Pakistan, Commercial Banks, Knowledge Management, Knowledge Management Activities, Process Mapping 


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