Indian Journal of Science and Technology

Abstract

Background/Objectives: Recently there is a great demand for quality in healthcare services which has risen due to various market forces such as medical tourism, insurance, corporate growth and competition. As a result of these demands, the expectations of the consumer for best in quality has also risen, which has indeed lead to the introduction of national and international accreditation bodies to act as a quality assurance mechanism, thus enhancing customers access to better healthcare services. Methods/Statistical Analysis: The study is to analyze the impact of Implementing International Accreditation Standards (JCI) on the performance of health services at King Khalid National Guard Hospital in Jeddah as well as providing suggestions to enhance positive trends and overcome negative trends in the application of international accreditation standards in hospitals in Saudi Arabia. The investigation encompassed (128) of physicians and administrators at King Khalid National Guard Hospital in Jeddah, with 15% of the population. Findings: Our research methodology depends on using survey tool which was distributed to them and the study reached to the fact that there is a high level of implementation of JCI, high efficiency in the organization, leadership and management, management of support services, and implementation of personnel management standards at King Khalid National Guard Hospital as well as high level of efficiency in the performance of health services in King Hospital Khalid. Also, we concluded that there is a statistically significant relationship between the implementation of the standards of the institution and the leadership and management, the implementation of standards of management of support services and the implementation of standards of personnel management and performance of health services at King Khalid National Guard Hospital in Jeddah. Mechanism for the quality of service, work on the continuous assessment in compliance with international standards for the quality of health service, regarded as the King Khalid National Guard Hospital as a model for the rest of the hospitals in the Kingdom over the application of international standards in quality. Improvements/Applications: We concluded that accreditation is a transparent system of control over the accredited hospital which assures that the hospital will constantly fulfill the accreditation criteria. The on-site survey of the hospital and staff by the experienced accreditation assessment team encourages them to establish educational and performance improvement goals. The best part is that it gives the opportunity to the patients to give a feedback on the services they availed during their stay in the hospital and also to complain if they were dissatisfied.

Keywords: Healthcare, International Accreditation Standards, King Khalid National Guard Hospital and SPSS