Total Quality Management and Corporate Social Responsibility (TQM-CSR) Measurement Items Design and Pilot Test

Laith Almuntfjy; Owee Kowang Tan; Emad Alani; Omar Turki Hazzaa

doi:10.17485/IJST/v17i12.128

Article

Total Quality Management and Corporate Social Responsibility (TQM-CSR) Measurement Items Design and Pilot Test

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Indian Journal of Science and Technology

DOI: 10.17485/IJST/v17i12.128

Year: 2024, Volume: 17, Issue: 12, Pages: 1213-1221

Original Article

Total Quality Management and Corporate Social Responsibility (TQM-CSR) Measurement Items Design and Pilot Test

Laith Almuntfjy^1*, Owee Kowang Tan¹, Emad Alani², Omar Turki Hazzaa³

¹Department of Management & Technology, Faculty of Management, Universiti Teknologi Malaysia, Johor, 81310, Malaysia
²Department of Business Administration, Al-Iraqia University, Baghdad, 10011, Iraq
³Department of Business Administration, AlBANI University College, Baghdad, 10011, Iraq

*Corresponding Author
Email: [email protected]

Received Date:17 January 2024, Accepted Date:09 February 2024, Published Date:20 March 2024

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Objectives: This study aims to design and validate integrated TQM-CSR practices for Private Higher Education Institutions in the UAE, enhancing institutional excellence and stakeholder satisfaction. Methods: An empirical study was conducted, involving 30 Private Higher Education Institutions in the UAE. The methodology included survey-based data collection, statistical analysis, and reliability testing (Cronbach's alpha). Key modifications included the refinement of the TQM-CSR practices measurement scale, through outer loading analysis and item elimination. Findings: The study revealed strong consensus on the effectiveness of integrated TQM-CSR practices in PHEIs, with average scores between 3.77 and 4.22. Particularly effective were practices in Social and Legal Concerns and Educational Services Improvement. The robustness of these practices was confirmed by Cronbach's alpha values ranging from 0.826 to 0.927. The analysis led to the removal of less effective items (CIP5, SFS5), refining the measurement scale. These findings offer significant insights for educational administrators on improving quality management and social responsibility, diverging from and enriching existing literature. Novelty: This study pioneers in empirically validating TQM-CSR integration for quality management and social responsibility in UAE's private higher education sector.

Keywords: Total Quality Management, Corporate Social Responsibility, Higher Education, Measurement Development, UAE

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Copyright

© 2024 Almuntfjy et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Published By Indian Society for Education and Environment (iSee)