Towards a Software Quality Factor Assessment Model for Learning Management Systems (LMS)

Godfred Yaw Koi Akrofi  lowast; Hannah Tanye; Samuel Chris Quist; Joyce Koi  Akrofi; Ebenezer Gaisie; Millicent Agangiba; Douglas Yeboah

doi:10.17485/IJST/v17i23.1006

Article

Towards a Software Quality Factor Assessment Model for Learning Management Systems (LMS)

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Indian Journal of Science and Technology

DOI: 10.17485/IJST/v17i23.1006

Year: 2024, Volume: 17, Issue: 23, Pages: 2463-2468

Original Article

Towards a Software Quality Factor Assessment Model for Learning Management Systems (LMS)

Godfred Yaw Koi-Akrofi^1∗, Hannah Tanye², Samuel Chris Quist², Joyce Koi- Akrofi³, Ebenezer Gaisie⁴, Millicent Agangiba¹, Douglas Yeboah²

¹Senior Lecturer, Department of Information Technology Studies, Faculty of Information Technology and Communication Studies, University of Professional Studies, Accra, Ghana
²Lecturer, Department of Information Technology Studies, Faculty of Information Technology and Communication Studies, University of Professional Studies, Accra, Ghana
³Technology Department, Telecel Ghana
⁴Department of ICT Education, University of Education, Winneba (UEW), Ghana

*Corresponding Author
Email: [email protected]

Received Date:28 March 2024, Accepted Date:17 May 2024, Published Date:08 June 2024

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Objectives: Software quality models are well-accepted ways to control and guide software quality to enhance user effectiveness and work productivity. However, an adequate understanding of software quality assessment factors that promote the effective operation of Learning Management Systems (LMS) among users in educational contexts needs to be adequate. This study aimed to identify from the literature quality factors, sub-quality factors of the quality factors and their meanings from mainly used software quality factor models, explain Ehlers's Model of subjective quality requirements of e-learning systems and match the quality factors with Ehlers's model and develop a software quality model for e-learning. Methods: Drawing on software quality literature and Ehlers' Quality Model for educational technologies, we propose an LMS Software Quality Factor Model for assessing LMS effectiveness among users in educational contexts. Findings: The proposed model highlights relevant user-centred parameters (predominantly, "Reliability", "Efficiency", and "Flexibility/Evolvability") that ensure LMS quality and effectiveness among users. Novelty : This research is novel from the point of view of determining quality factors for LMS using an existing e-learning model, Ehlers’s user-based e-learning requirement model in this particular instant.

Keywords: Software quality factors, LMS, Ehlers's Model, ISO 9126, Educational technologies

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Copyright

© 2024 Koi-Akrofi et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Published By Indian Society for Education and Environment (iSee)