Indian Journal of Science and Technology
Year: 2016, Volume: 9, Issue: 24, Pages: 1-12
Hee-Kyung Kong1 , Jeong-hun Woo2 , Tae-Sung Kim2* and Hyuk Im2
1 Department of Electrical and Computer Engineering, [email protected]
2 Department of Information Security Management, [email protected]
*Author for correspondence
Department of Information Security Management
Background/Objectives: Recognizing the importance of systematic security management in organizations, the government of South Korea introduced the Information Security Management System (ISMS) certification. Methods/ Statistical Analysis: In this study, based on prior studies dealing with the goal and evaluation items of ISMS certification, we developed a model to measure the performance of ISMS certification, using the SERVQUAL models, which are service evaluation models. Also, we carried out a survey of organizations that have acquired the certification in order to prove the model’s validity and suggest ways to develop ISMS certification. Findings: In the present study, we found that investment and concern in security can influence organisational security performance based on prior research, and developed survey items for performance measurement by acquisition of ISMS certification. We conducted surveys of organisations that required ISMS certification and tried to find some factors recognisable as a performance of ISMS certification. The result of the experiment was that factors influencing security performance are responsiveness and specialty. Application/ Improvements: Future research is increased ISMS certified company in accordance with the satisfaction and effectiveness of the ISMS certified company improved through systematic empirical and hope enhance the overall security level.
Keywords: Information Security Management System, ISMS Certification, Information Security Performance, Service Quality, SERVQUAL
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