• P-ISSN 0974-6846 E-ISSN 0974-5645

Indian Journal of Science and Technology


Indian Journal of Science and Technology

Year: 2016, Volume: 9, Issue: 46, Pages: 1-10

Original Article

Corporate Social Responsibility and Consumer Rights Awareness: A Research Agenda


Objective: This study incorporates the literature on Corporate Social Responsibility and consumerism, with particular emphasis on the issue of consumer rights awareness, and its potential effect on consumers’ reaction towards CSR. Methods/ Statistical Analysis: The paper utilizes a literature review as a basis for the research conclusions, as well as to develop the research framework. Findings: The study highlights suggestions from previous researches, which points to the existence of a historical, as well as contemporary link between increased consumer rights awareness, and adoption of CSR by companies. Specifically, the paper buttresses its arguments with some insights from Nigeria, with particular emphasis on the banking and telecommunications sectors, which are have witnessed increased CSR adoption in the country, due to increased agitations from customers, regarding the need for increased ethical behavior and observance of consumer rights by the companies. Applications/Improvements: The study develops a research model, along with relevant research propositions that could guide future research endeavors aimed at empirically ascertaining the relationship between consumerism and CSR. 

Keywords: Consumer Perceptions, Consumerism/Consumer Rights Awareness, Corporate Social Responsibility, Nigeria


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