• P-ISSN 0974-6846 E-ISSN 0974-5645

Indian Journal of Science and Technology


Indian Journal of Science and Technology

Year: 2020, Volume: 13, Issue: 28, Pages: 2858-2865

Original Article

How does perceived social support and self-esteem impact employees’ turnover intention? Case of banks’ merger in Pakistan

Received Date:21 June 2020, Accepted Date:22 July 2020, Published Date:07 August 2020


Objectives: Study indicates the importance of social support and employee personality dimension- self-esteem to counter withdrawal behaviours and help retain employees at the demanding time of mergers. Methods/Statistical analysis: Total 318 responses were collected from employees of Muslim Commercial Bank (MCB) undergoing a merger with NIB bank in Pakistan by using convenience sampling. Data was analyzed using a two-step method of PLS-SEM. Findings: The study found a positive relationship of perceived social support to self-esteem while negative relationship of self-esteem found with turnover intention. Furthermore, the relationship of perceived social support and turnover intention negatively mediated with indirect effect of self-esteem. Novelty: Study is unique in a sense that has incorporated employees’ own belief- self-esteem as an important mediating mechanism to reduce employee withdrawals during organizational changes.

Keywords: Perceived social support; self-esteem; turnover intention; merger


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© 2020 Hassan Syed et al..This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Published By Indian Society for Education and Environment (iSee).


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