Indian Journal of Science and Technology
Year: 2015, Volume: 8, Issue: 27, Pages: 1-7
Arman Bahari 1* , Iman Bahari 2 and Behnoosh Moody3
1 Department of Information Technology, University of Sistan and Baluchestan, Sistan and Baluchestan, Zahedan, Iran; [email protected]
2 Department of Industrial Engineering, Islamic Azad University, North Tehran Branch, Tehran, Iran; [email protected]
3 Department of Management, University of Sistan and Baluchestan, Sistan and Baluchestan, Zahedan, Iran; [email protected]
After finishing of the age of vertical integration in which all organization have implemented all stages of their activities respecting the supply chain, the age of outsourcing is started now. Nowadays, one of the concerns of the manager is to assess and monitor the outsourced process. These activities are sometimes affected by individual reference and thinking orientations of the expert, which may cause the future activities to recreate. In this research, efficiency improvement in the outsourced services in the south pars special economic zone organization is assessed. The statistical society includes all related managers and employees of the organization in zahedan. Then, 196 persons who have been present during the whole outsourcing process are selected this research is based on the quality sheet which chronbach is equal to. /875. The following items are considered for the efficiency assessment process: strategic management, human resource, cost, speed of services, quality of services, and customer satisfaction. This research show that the result of outsourcing in strategic management and human resource aspect are acceptable but not in cost, speed and quality of services aspects.
Keywords: Customer Satisfaction, Efficiency, Outsourcing of Services, Quality of Services, Strategic Management
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