An Empirical Study as to an Effect on Policy Satisfaction of Small and Medium-Sized Firms which got Consulting

Jung Ill Kim; Yen Yoo You  and Jeong Ryeol Kim  nbsp

doi:10.17485/ijst/2015/v8iS7/70423

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An Empirical Study as to an Effect on Policy Satisfaction of Small and Medium-Sized Firms which got Consulting

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Indian Journal of Science and Technology

DOI: 10.17485/ijst/2015/v8iS7/70423

Year: 2015, Volume: 8, Issue: Supplementary 7, Pages: 1-10

Original Article

An Empirical Study as to an Effect on Policy Satisfaction of Small and Medium-Sized Firms which got Consulting

Jung Ill Kim^{1 *}, Yen Yoo You² and Jeong Ryeol Kim³

^1,2 Department of Knowledge Service and Consulting, Hansung University, Seoul Korea; [email protected], [email protected]
³Department of Economics, Hansung University, Seoul Korea, [email protected]

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This study aimed to identify the degree of satisfaction with a Korean government SME consulting programme and consultants to provide data to improve the programme through performance measurement. This study focuses on the SME consulting programme because SMEs face a difficult business environment butlack the resources to pro-actively respond to changes in the business environment. Previous domestic studies on consulting focused mainly on theory, and particularly on large businesses. This study used data from a survey of SMEs involved with the SME consulting programme to determine satisfaction with the programme, the consultants, and the factors influencing the programme’s performance. Furthermore, it conducted an in-depth analysis of the influence of these factors and provide directions for future developments by measuring the achievements of the business-consulting programme.
Keywords: Component, Consultant, Consulting, Performance Measurement, Police Satisfaction