Indian Journal of Science and Technology
DOI: 10.17485/ijst/2015/v8iS7/70536
Year: 2015, Volume: 8, Issue: Supplementary 7, Pages: 1-9
Original Article
Han-Na Kim1 and Kwan-Sik Na2*
1 Department of Business Administration, Graduate School of Industry, Seowon University, Cheongju, Chungbuk, 361-742, Republic of Korea
2 Department of Management Information Systems, Seowon University, Cheongju, Chungbuk, 361-742, Republic of Korea; [email protected]
The aims of this paper are to reveal the effects of attributes of Online Fashion shopping mall and service quality on customers’ satisfaction and their repurchase intentions, and provide help to management consulting of fashion Internet shopping malls. To achieve such a research aim, I conducted the survey to 265 respondents who had experiences of using online shopping malls. The data was tested with a structural equation model. Tests showed that, while price, product quality, service stability, and service diversity have effects on customers’ satisfaction, and their satisfaction affects their repurchase intentions, customer service does not affect satisfaction.
Keywords: Attributes of Online Shopping Mall, Repurchase Intentions, Satisfaction, Service Quality
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