Indian Journal of Science and Technology
DOI: 10.17485/ijst/2019/v12i23/145414
Year: 2019, Volume: 12, Issue: 23, Pages: 1-11
Original Article
B. Karthick1*, Arun Kannan1, S. Manoj Kumar2 and S. Nirmal3
1Department of Mechanical Engineering, SNS College of Technology, Coimbatore – 641035, Tamil Nadu, India; [email protected]
2Department of Mechanical Engineering, Bannari Amman Institute of Technology, Sathyamangalam – 638401, Tamil Nadu, India
3Department of Mechanical Engineering, EASA College of Engineering and Technology, Coimbatore – 641105, Tamil Nadu, India
*Author for correspondence
B. Karthick
Department of Mechanical Engineering, SNS College of Technology, Coimbatore – 641035, Tamil Nadu, India.
Email: [email protected]
The lean manufacturing is a systematic method for waste minimization. Lean techniques are applied in automobile service centers to create the easy, simple work environment and to improve customer satisfaction. Lead time is the time spent between the original customer order and final delivery of the vehicles. In the bike manufacturing company, its goal is to be a consumer brand, the company has to provide best service experience to their customers, and they operate service factories. They require minimum lead time, low cost and high customer service level to survive. In this project we analyze service factory and identify the root cause for the problem in service center. We implemented 5s methodology, value stream mapping to reduce the tools and spares searching time and to improve the working environment and also we had implemented quality deployment function to improve customer satisfaction. By implanting these lean methodologies and six sigma tools we reduced the lead time and improved customer satisfaction.
Keywords: Lean Time Reduction, Six Sigma, VSM
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