• P-ISSN 0974-6846 E-ISSN 0974-5645

Indian Journal of Science and Technology


Indian Journal of Science and Technology

Year: 2019, Volume: 12, Issue: 23, Pages: 1-11

Original Article

Lead Time Reduction using Six Sigma Tools


The lean manufacturing is a systematic method for waste minimization. Lean techniques are applied in automobile service centers to create the easy, simple work environment and to improve customer satisfaction. Lead time is the time spent between the original customer order and final delivery of the vehicles. In the bike manufacturing company, its goal is to be a consumer brand, the company has to provide best service experience to their customers, and they operate service factories. They require minimum lead time, low cost and high customer service level to survive. In this project we analyze service factory and identify the root cause for the problem in service center. We implemented 5s methodology, value stream mapping to reduce the tools and spares searching time and to improve the working environment and also we had implemented quality deployment function to improve customer satisfaction. By implanting these lean methodologies and six sigma tools we reduced the lead time and improved customer satisfaction.

Keywords: Lean Time Reduction, Six Sigma, VSM 


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